FAQ


 

 

-----------NEWS from CPSC-----------
U.S. Consumer Product Safety Commission
Office of Communications
4330 East-West Highway Bethesda, MD 20814
www.cpsc.gov

 

Royal Sovereign Recalls Portable Air Conditioners Due to Fire and Burn Hazards; One Death Reported
 

  1. Recall Start Date: January 1, 2022
  2. Recall Number: 21-RS01
  3. Recall Summary
  • Name of Product: 

Royal Sovereign/Royal Centurian portable air conditioners

  • Hazard: 

A faulty drain motor in the air conditioners can ignite the plastic enclosure of the unit, posing fire and burn hazards to consumers and risk of serious injury or death.

  • Remedy: 

Refund

Consumers should immediately stop using the recalled portable air conditioners, follow the instructions online at (insert direct link to recall) for properly severing the electrical cord rendering the unit unusable, and contact Royal Sovereign for a pro-rated refund based on the age of the portable air conditioner.

  • Consumer Contact: 

Royal Sovereign at 833-947-3699 (TOLL FREE NUMBER) from 9 am to 5 p.m. ET, Monday through Friday,

or email [email protected],

or online at http://recall-pac3012.com/,

or  https://www.royalsovereign.com and click on “Recall Information” at the top of the page for more information.  

  •   Pictures available here:

 https://www.cpsc.gov/.....

  • Model Number:

PAC-3012, PAC-3012 RB, ARP-3012, ARP-3012 KIT, ARP-3012S, ARP-3014, ARP-3014 SC

 

Royal Sovereign, 2 Volvo Drive, Rockleigh, NJ 07647

Register your product here for recall.

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